6. Recapturing Data and Identity

Chapter 1: Learn how pervasive consumer concerns about data privacy, unethical ad-driven business models, and the imbalance of power in digital interactions highlight the need for trust-building through transparency and regulation.

Chapter 2: Learn how understanding the digital consumer’s mind, influenced by neuroscience and behavioral economics, helps businesses build trust through transparency, personalization, and adapting to empowered consumer behaviors.

Chapter 3: Learn how the Iceberg Trust Model explains building trust in digital interactions by addressing visible trust cues and underlying constructs to reduce risks like information asymmetry and foster consumer confidence.

Chapter 4: Learn how trust has evolved from personal relationships to institutions and now to decentralized systems, emphasizing the role of technology and strategies to foster trust in AI and digital interactions.

Chapter 5: Learn that willingness to share personal data is highly contextual, varying based on data type, company-data fit, and cultural factors (Western nations requiring higher trust than China/India).

Chapter 6: Learn about the need to reclaim control over personal data and identity through innovative technologies like blockchain, address privacy concerns, and build trust in the digital economy.

Chapter 7: Learn how data privacy concerns, questionable ad-driven business models, and the need for transparency and regulation shape trust in the digital economy.

Chapter 8: Learn how AI’s rapid advancement and widespread adoption present both opportunities and challenges, requiring trust and ethical implementation for responsible deployment. Key concerns include privacy, accountability, transparency, bias, and regulatory adaptation, emphasizing the need for robust governance frameworks, explainable AI, and stakeholder trust to ensure AI’s positive societal impact.

The internet and adjacent ecosystems are evolving. A novel iteration of the internet architecture shifts control of personal data and online identity from centralized corporate entities to individual users. The emergence of Web3 fundamentally transforms personal information management and digital identity (Zheng et al., 2018). Traditional Web 2.0 infrastructure relies heavily on centralized authentication systems, typically provided by major technology companies like Google or Facebook. While offering convenience, this model places control of digital identities and associated data in corporate hands. The more mature web presents a paradigm shift in this architectural approach (Wang & De Filippi, 2020; Bassi & Bandirali, 2023). The Web3 framework introduces self-sovereign identity, analogous to a user-controlled digital passport. This system leverages blockchain technology to verify identity without disclosing unnecessary personal data (Preukschat & Reed, 2021). The technology facilitates selective attribute verification – for instance, age verification without birth date disclosure.

Web3 as a network of self-sovereign identities - Generated by AI
Web3 as a network of self-sovereign identities - Generated by AI
The wisdom of identity. Generated by AI
The wisdom of identity - Generated by AI

Absence of an identity layer

authentication as the act of confirming the truth of an attribute
Authentication as the act of confirming the truth of an attribute - Generated by AI

What’s the matter with Personal Data

  • The amount of data is growing at an astonishing rate. Users leave traces with every activity and generate countless data points along the customer journey
  • Although the cost of data storage is shrinking, the cost to acquire, manage, analyse and protect vast volumes of user data is increasing
  • Digital identities bear the risk of correlation. If a user is to use one identifier in multiple places, those places might collude to correlate that identifier and amass significant data about the individual without consent.
  • Central data stores are honeypots for hackers. With new data regulations coming into force this year, storing personal data can become illegal. With data breaches’ high risk and impact, capturing data becomes toxic.
  • Generally, the responsibility and complexity of managing personal data cannot be outsourced to the user. They prefer easy-to-remember passwords compared to excessively safe passwords. The usability of authentication systems remains key.
  • Low data quality and veracity can lead to wrong decisions and damaged trust

The path towards the web of trust

Wall of numerous secure bank safe lockers. Generated by AI
Wall of numerous secure bank safe lockers - Generated by AI

The missing identity layer of the internet is a well-known issue. That’s why there have been countless attempts to close this gap. The task has been left to applications and services. While these apps do their job quite well for a clearly defined area, they can hardly be applied across silos. Furthermore, they all rely on a central authority. These are all facts that make current identity systems imperfect and also vulnerable to abuse.

The first step towards a better solution is establishing a solid mental layer that addresses the challenges described. Such a layer requires a common understanding of the problem, a common language (ontology), and a clear commitment of participants to support this idea and obey the specific rules of the game (codex).

Why the timing is right now

Great ideas often fail because they are ahead of their time. But the wind is about to change. Two forces can set the timing to establish a reliable identity layer just right: The implementation of the General Data Protection Regulation (GDPR) in Europe and the increasing importance and anticipation of blockchain technology.

With the upcoming introduction of new data regulation standards in Europe, the discussion about the necessity of a resilient identity layer for the web and the demand for individual empowerment has gained momentum. The regulation demands that the control about personal data is given back to the individual. This implies that the identity should again belong to the individual. It must never be possible for a centralized authority to alter an identity or to take it away. Such a self-sovereign identity can only exist in a decentralized system. A stringent requirement to establish self-sovereign identity is a web of trust with its decentralized trust model – a valid alternative to the centralized trust model of a public key infrastructure, which relies exclusively on a certificate authority.

 

 

The impressive global popularity of cryptocurrencies brings a much better understanding of the principles of decentralized systems. Blockchain technology could be the missing link for successfully implementing a decentralized trust network. Countless projects demonstrate that Blockchain technology is tremendously powerful in overcoming the trust barrier. Its trust-less systems might be the answer. With its distributed ledger, the Blockchain is the ideal backbone of a resilient web of trust. It reliably connects the described prerequisites, such as policies, through smart contacts and personal data stores in decentralized applications (dApps). Now that the timing seems to be right, it’s no surprise that a high number of projects enter the game. They have learned from previous failures and often anticipate the culture of open source and open data. They know they can only succeed if their solution is open and if they seamlessly integrate into the bigger picture that draws the self-sovereign identity.

 

The potential of blockchain technology as a framework for personal data management warrants critical examination. While its decentralized architecture and cryptographic security mechanisms offer promising features for identity management (Dunphy & Petitcolas, 2018), a comprehensive analysis of its capabilities and limitations is essential. The technology’s inherent properties of immutability and distributed consensus present both opportunities and challenges for personal data handling (Yang et al., 2019).

  • The distributed ledger is forged by consensus. Therefore, it misses by design a strong governance. To improve the codebase or fix an issue, the community around the Blockchain may decide to change the protocol. Such a hard fork would dramatically impair identity schemes.
  • Personal data could be stored on the ledger. This would quickly result in a breach of the new data protection regulations.
  • Transferring information across Blockchains can be difficult. Portability and interoperability may be impaired.
  • The fact that a unique identifier would have to be defined and stored on the ledger would again trigger an immediate correlation risk.
  • Identity information on the Blockchain cannot easily be revoked. This is a critical requirement to manage claims and entitlements.

Following this argumentation, it stands to reason that the complexity of an identity layer can only be solved by drawing on multiple concepts and technologies. While a robust trust framework in terms of binding commitments to the rules of the game remains essential, the mechanisms of the blockchain can be leveraged to access personal data stores and handle value transfers in particular. There will not be a single, centrally owned solution or architecture but rather a consortium of different, autonomous solution providers with their interoperable components.

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